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| runninggoose | Oct 21 2005, 10:03 AM |
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ADMITLY when people are chased for money and they firmly believe for what ever reason they should not be having to pay or being threatened their home will be lost this does cause people to get IRRITATED or indeed agressive when a voice at the other end makes no concessions for the situation in hand. you are a debt collection company. you know and your staff know you will face irate and abusive people on the phone as adaily occurence. this does not mean because a person only regulated by their own behaviour restraints can be treated outside these guide lines because they get angry over being told they face bankruptcy for money in some circumstances that they should not owe. as for people telling lies . anyone telling lies always comes unstuck. the truth is always what matters. just like i say . you do have people who say godebt have treated them well. but for the moment theres more saying you dont. i have spoken on the phone to godebt and i have after being spoke over and down too and yes i like any other normal person got IRRITATED After feeling i was spoke to in a manner that was out of order. as i will have more contact with your company i can only hope that things have improved as some others have stated. i saw you mention that posts should be balanced and true and fair. i thought i would just say posts should be true . i dont see how complaining about a company can be balanced in a post so it stays middle of the road. unless we put the good points in. and sometimes there are no good points. my point is this. you cant expext people to whisper sweet nothings while your ringing them to ask for money in cases where they probley should not owe it. its like a policeman not expecting bricks to be thrown while attending a riot. there trained to deal with it. and not stop as many bricks as they can for more money. BUT FSA GUIDELINES SHOULD NOT BE BROKE BECAUSE SOMEONE USES LANGUAGE THAT WOULD MAKE A MURDERER BLUSH. AFTER ALL YOU CHOSE TO BUY THE DEBT. YOU KNOW PEOPLE TELL LIES.YOU ALSO KNOW NOT EVERYONE TELL LIES YOU KNOW PEOPLE GET ANGRY BUT YOU ALSO KNOW PEOPLE HAVE FEELING LIKE YOU DO TOO. "YOU KNOW THE TRUTH YOU WORK THERE. " |
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9:12 PM Nov 25