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| jenni | Mar 7 2006, 10:51 AM |
www.saynotoyes.co.uk
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no they aren't nice people steve and i don't buy the poor excuse that we should feel sorry for them because they haven't had the correct training. At a company like your everyone is trained in the same way, it's how people use that training that is the problem. There is not one compassionate person at YES Car Credits after sales team. They harrass and insult clients even though you are advised that if you have a problem with paying you should contact them immediately. So you do and all you get is some little oik on the end of the phone who hasn't got a clue about anything but claims he knows everything, telling you over and over again that they aren't interested in sob stories they just want money. I hope to god nobody has to go through the situation I am facing in life at the moment but if anyone did I wish it could be one of the idiots that sit in your call centres, then maybe they would realise what real life is about and stop harrassing and trying to degrade their customers. How you can defend people that treat others like they are the scum of the earth when they have severe problems in life they just want a bit of help with and compassion shown, is beyond me and in my eyes makes you no better than them. |
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| Yes Car Credit · YCC Staff Grumble | |
12:56 PM Nov 26
