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Buzz
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Hi Terry,

welcome to the forum.

As far as Kensington are concerned, I have had a similar experience to you.
I have written to them to ask them to justify the £50 arrears fee. They wrote back trying to explain why it is charged, but their reply was very ambiguous. I also asked for them to breakdown the £50 charge, but as yet they have ignored the letter.

I am writing a follow up letter tomorrow. May I suggest you do the same. If they get more queries, it might make them realise that these fees cannot be justified,

Will let you know how I get on.

Buzz wink
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