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whistleblower
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ourbuzz
Jun 17 2006, 10:03 PM
Hi Terry,

welcome to the forum.

As far as Kensington are concerned, I have had a similar experience to you.
I have written to them to ask them to justify the £50 arrears fee. They wrote back trying to explain why it is charged, but their reply was very ambiguous. I also asked for them to breakdown the £50 charge, but as yet they have ignored the letter.

I am writing a follow up letter tomorrow. May I suggest you do the same. If they get more queries, it might make them realise that these fees cannot be justified,

Will let you know how I get on.

Buzz wink

If you are following the advice of the action group in sending out these Prem letters, let me know what response you get back from Kensington.

My friend is having a nightmare with this outfit at the moment. I may get him to follow the advice of the action group if you get a positive result back from them wink
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<FONT COLOR=RED>Vanquis credit card is owned by provident Financial.Typical 39.9% APR variable Say No! </FONT>

Are you having problems with Yes Car Credit or a debt collection agency?
Make your complaint direct to the Office Of Fair Trading and BBC1 Watchdog below:
.

James.MacDougall@oft.gsi.gov.uk or telephone 08457 22 44 99
watchdog@bbc.co.uk or telephone - 020 8535 1000
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