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The Yes Car nightmare
Michael Clarke, This is Money
19 October 2006


It's nearly a year since Yes Car Credit closed its doors, but hundreds of customers' lives are still being made a misery by the controversial car sales and loans company....

David, a senior manager with YCC for five years, says: 'We told customers that they wouldn't be able to get the car unless they took out the policies, which was of course wrong. Whether they got the car shouldn't have been dependent on taking the insurance.

'These people were coming to us as a last resort so they were pretty desperate and willing to go along with anything we said really. The conversion rate on PPI was around 96% and on the warranties, 88%.'


David, who set up and runs www.saynotoyes.co.uk, admits the wording of the policies made it very difficult for customers to claim. 'If you take the warranty, for instance, very little was covered and even then you had to make sure your car was serviced every six months, otherwise it was void. Customers are finding this out now.'...

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<FONT COLOR=RED>Vanquis credit card is owned by provident Financial.Typical 39.9% APR variable Say No! </FONT>

Are you having problems with Yes Car Credit or a debt collection agency?
Make your complaint direct to the Office Of Fair Trading and BBC1 Watchdog below:
.

James.MacDougall@oft.gsi.gov.uk or telephone 08457 22 44 99
watchdog@bbc.co.uk or telephone - 020 8535 1000
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Advice & opinions of the 'saynotoyes' team are offered informally, without prejudice & without liability.
Use your own judgment. Seek advice of a qualified insured professional if you have any doubts
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