Viewing Single Post From: Pipex Homecall

Viewing Single Post From: Pipex Homecall
Buzz	Jan 4 2007, 06:12 PM
www.saynotoyes.co.uk Posts: 1,399 Group: Members Member #2 Joined: May 17, 2005	Hi All, Might be away from the forum for a while thanks to Pipex Homecall. I have my telephone and broadband through them after being canvassed last year. Since then there has been one problem after another. They tried to take my direct debit twice and I incurred a charge from my bank. To be fair though, Pipex refunded the charge and so did the bank. Anyway, went to use my phone on tuesday 2nd Jan and found the line was dead. Rang pipex on my mobile and when I finally got through was basically told that they had accidentally cancelled my line and sent it back to BT. Told me I had to call BT to have the line reinstated. I refused and told them that they should do it as it was their fault. Since tuesday I have called pipex over 30 times and spent Ł45 in credit on my mobile. I have been promised a call back to my mobile from a manager on four occasions and up until an hour ago nobody had called. When one finally called, I laid into him and asked why he hadnt rung before. Apparently, WAIT FOR THIS....... A manager had called yesterday and my phone line was dead!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 That is why I bl*y rang in the first place.!!!!!!!!!!!!!!!! Anyway, he confirmed what I had already been told that I had to call BT to reinstate the line. I told him it had cost me Ł45 on my mobile and he said "So what" I asked to speak to his manager and she actually has refunded my bill by Ł60. Too little too late. Rang BT who said they will put my line back on tomorrow, but have to stay with them 3 months, so I cant even go to a different provider till after then. To also add insult to injury, I discovered my broadband is also due to go off any day as pipex have cancelled that aswell!!!! So, if it goes off, I might be away from the forum for a while. WARNING Pipex can seriously ps you off. Anyone thinking of using them. My advice......DONT Rant over Buzz
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