Guest

Jan 8 2007, 08:42 PM

Hi all,

I bought a car from Welcome car finance at the beginning of November 2006, had it 4 weeks and the car would not start therefore i contacted Welcome Car Finance after Sales and explained the situation they advised me to take it to the Nationwide garage for inspection and repairs the car was in the garage for a week and a half with £900.00 worth of jobs done on it which after many arguments was covered under warranty as the garage wanted me to pay £150.00 towards costs at this point i had only made 1 payment on the car. Also when i picked the car up from the garage they informed me the car had been in there garage in April for a new Crank Shaft.

Therefore I contact the Welcome garage in Knowlsey and explained this vechicle is not fit for the purpose it is intended and i want to exchange this for another one, they refused to do this and the only thing they could do is roll over finance off this car on to another after i have made 3 payments which i find appaling. It has been 5 weeks now since I have sent my letter of complaint to them and requested the Regional Manager to contact me to discuss this further. without any reply.

Now this week my car is making noises so i once again contacted welcome after sales team who advised me to take it back to the garage they inspected the vehicle and stated "its just a noisy injector it will be fine" These injectors were replaced by them in December. I have called the after sales team once again today who have advised me to book it in to the garage and they will change them under warranty. This car is causing me to have no transport as in the 3 months I have had it, something is constantly wrong with it.

Therefore today i have sent another letter of complaint and contacted trading standards and the dti hoping for some advice as i feel i will have endless problems and i am not willing to make payments on a car thats is faulty.