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| whistleblower | Apr 7 2007, 11:22 AM |
www.saynotoyes.co.uk
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Subject mis-sold insurance/ damaged car Message Dear sir/madam Further to our telephone conversation on the 18th dec 06, I wrote to you to let you know that I wished to terminate my agreement as I can no longer afford to keep the vehicle, the vehicle in question, namely a Vauxhall astra, reg Y208 DOK, was in good condition and had been signed of the road .I was told on the phone to cancel my direct debit and was told to ignore any phone calls/ letters as regards further unpaid installments, and that you would arrange the collection of the car to which there would be a collection charge of £80.00 . One thing I was not particularly happy with was the fact that I supposedly had to pay around £800 in insurances, which you told me was the optional insurance i took out at the time. I would like to point out that at the time i was never told that this was optional, if i was then i would never of agreed to it. Also upon receiving the car I was given a cheque for a year’s tax, this bounced. Also within months of having the car I had to have some quite major work done to it, i also sent you the receipt for these works within a few days of our conversation and have yet to recieve them back from you, these works included a cambelt change and a full service (£500), i thought this car had been thoroughly looked over and serviced before it was signed over to me. It says in my contract that I have to pay at least £4400 if I wish to terminate the contract, and that i have to hand the car back,well ive paid over £6000. It took you guys nearly a month to collect the car,but before it was collected, you sent an inspector out to look the car over, i was at work at the time and the inspector told my mother that the vehicle had been in a road traffic accident prior to me buying the vehicle and that a few of the panels had been replaced, why was i never told this beforehand? Anyway you picked the car up a week or so later. (but no charge?) I thought that was the end of it, but last week i recieved a phone call from “Golds” solicitors, demanding over £2300!!, i ! obviousl y queried this and was told that this was for damage that had happened to the car whilst in my possession. Now before this car was taken away, it was up and running, had been valeted inside and out, but yes it did have a few surface scratches down one side, but the car was by no means perfect when it was sold to me. I was then offered a settlement fee over the phone, i asked for it to be put in writing, but was told it had to be paid straight away, to which i refused. I strongly feel that i was mis-sold the insurance, i have paid you over £6000 and given the car back and have done everything i was originally told to do by you. I am also aware that your company has appeared on Watchdog and i have visited the many websites that are up and running dedicated to people/customers of yours who are in the same position as me, who feel let down and lied to, i just hope that this matter can be resolved. |
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<a href="http://www.dpbolvw.net/click-2359542-10365649" target="_top"> <img src="http://www.awltovhc.com/image-2359542-10365649" width="120" height="60" alt="" border="0"/></a> Applying for car finance? <a href="http://www.kqzyfj.com/click-2359542-10366647" target="_blank" onmouseover="window.status='http://www.creditexpert.co.uk';return true;" onmouseout="window.status=' ';return true;">View your Experian credit report online for FREE</a> and see what lenders will see <img src="http://www.tqlkg.com/image-2359542-10366647" width="1" height="1" border="0"/>  <FONT COLOR=RED>Vanquis credit card is owned by provident Financial.Typical 39.9% APR variable Say No! </FONT> Are you having problems with Yes Car Credit or a debt collection agency? Make your complaint direct to the Office Of Fair Trading and BBC1 Watchdog below:. James.MacDougall@oft.gsi.gov.uk or telephone 08457 22 44 99 watchdog@bbc.co.uk or telephone - 020 8535 1000 ****************************************** Advice & opinions of the 'saynotoyes' team are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts ****************************************** 
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| Petition · Yes Car Credit Petition Forum 07 | |
9:34 PM Nov 26
