| Welcome to www.saynotoyes.co.uk. We hope you enjoy your visit. You're currently viewing our forum as a guest. This means you are limited to certain areas of the board and there are some features you can't use. If you join our community, you'll be able to access member-only sections, and use many member-only features such as customizing your profile, sending personal messages, and voting in polls. Registration is simple, fast, and completely free. Join our community! If you're already a member please log in to your account to access all of our features: |
| Yes Car Credit | |
|---|---|
| Topic Started: Sep 9 2005, 04:47 PM (122 Views) | |
| DB | Sep 9 2005, 04:47 PM Post #1 |
|
Unregistered
|
Please find attached a faxed letter which I have resent several times to Yes Car Credit. I am still awaiting outcome since October 2004. Basically, the car had a throttle problem when I initially got it. It kept cutting out whenever you drove over 30mph. They took it back in to repair, but took off the remote control central locking. There was nothing wrong with the remote control central locking alarm system, but instead of placing it back, they left it off and deactivated. On top of this, they had the audacity to tell me that I would have to pay for another one if I wanted it. Eventually I got the car booked into a garage, but they said that yes car had lost a fob which they require to reprogram the system. I have a fiancée and two year old son and our main requirement was the remote central locking alarm system, for ease of loading and unloading. Now they want us to pay for a new system to be fitted???? Can someone please help me get this sorted as there are more problems with the car and they are clearly not taking us seriously. Many Thanks, ******************************************************************** RE: Mitsubishi Carisma V316 DNN 09 September 2005 Speaking to: Allan Jones To Whom It May Concern: Within two days of purchasing the Mitsubishi Carisma from yourselves, the vehicle kept completely cutting off when accelerating beyond 30miles per hour. On several occasions, my partner was left waiting for the car to start after cutting out on the motor way with our two year old son. Eventually we managed to get the car booked in to be repaired as it had not even been seven days of ownership until the car started having this problem. When we returned to collect the vehicle, for some reason your garage had taken off the remote control central locking system and completely deactivated it. I obviously asked where the remote central locking fobs were and John in the garage told us he didn't know. One of our specific requirements for buying a car was that it had remote central locking. I have a two year old son, and my fiancée needs the remote central locking so she isn't struggling to open the doors whilst with him in badly lit areas. It was approaching winter when we purchased the car, so to be able to open the doors and seat a child whilst managing everything else without worrying about scratching the doors would have been of significant benefit. Once again, the remote control central locking was functioning properly. It was in no need for repair, and we did not ask for it to be altered. On each occasion I've raised this issue, I've had the response that it is not covered under warranty. I am fully aware of this and to reiterate the point, there was no fault with the remote central locking alarm system. When John found out what had happened to the remote central locking, it was revealed that they disabled it in order to correct the cut out problem. However…. They failed to put it back and also lost one of the fobs. I told them that this was unacceptable and they should put it back on, then amazingly they told us that we had to pay for it as yes car might not cover it. Your mechanics took it off and now they want us to pay for it to go back on. Even the Mitsubishi repairs felt this didn't make sense. So we took the car back, (as you were not willing to pause payments till you sorted out the problem) and my partner has had to manage without the central locking system, even though this is what we purchased the car with. After constant phone calls to sort it out we then had to go through the below issues: Appointment 1 – They cancelled on us Appointment 2 – They advised my fiancée the day before the booking to bring the car in, but she was not able to attend so we had to rebook Appointment 3 –We both turned up to Yes Car and had to wait for an hour as the engineer was late. We then had to take the car ourselves to Mitsubishi in Bromley where we waited an hour for them to tell us that Yes Car had lost one of the pencil fobs to turn the remote central locking back on. To make matters worse, if they can't find it then they cannot reprogram the fobs and a whole new remote central locking and alarm system would have to be fitted. Even the Mitsubishi engineers were at a complete loss as to why you had to deactivate the whole of the remote central locking alarm system, then not refit it, followed by trying to charge us for it. So we wasted the whole of Saturday morning and early afternoon, because Yes Car have lost basically everything Mitsubishi need to fix the problem. On the following Monday I rang John to tell him what happened. Once again, he told me that he was ‘sick of hearing from us about our Mitsubishi’, and continued to add that the service manager Malcolm,”has a lot on his plate and doesn't have time to deal with us”. So five months later your garage is still unable to refit our remote control central locking alarm system that they took off and never put back…. Even though there was nothing wrong with it in the first place. John advised me to ring back the following week and I have rung him every week since January 2005 to put back what they took off. It is now September and I have still had no returned phone calls from and of your mechanics. This is now at a stage where we have filed legal paper work, are in contact with citizens advice bureau and the office of fair trading. All of whom are willing to highlight every breach, blatant lie, waste of our time, waste of our money, extremely poor customer service (which includes leaving us in the front reception for hours, whilst your sales team forgot we were there to sign the paper work to take the car. It is coming up to a year since we purchased the car and we have had the remote control central locking alarm system for around 14days. the car has used up most of our RAC and AA call outs the sun roof now doesn't close your garage team actually tell us they are sick of hearing from us we've had none of our calls returned the remote central locking put back on to utilise our warranty to replace the problems on the car Or simply take the car in to be looked at and give us an alternative vehicle which meets the requirements we are supposed to be paying for, until our vehicle is repaired. My apologise for any hostility in this letter, but as you can imagine, we simply want the car we are supposed to be paying for. Please contact me on 07************ to follow up with a resolution. Regards, |
 
|
|
| Bakedalasker | Sep 13 2005, 09:59 AM Post #2 |
www.saynotoyes.co.uk
|
DB, Your 1st call of port should be Trading Standards. See the link on this site. |
 |
|
| 1 user reading this topic (1 Guest and 0 Anonymous) | |
| « Previous Topic · Your Comments !! Help & advice · Next Topic » |
12:30 AM Nov 27
