princess weffy

Sep 16 2005, 06:54 PM

hi, have just discovered site and how i wish i found it earlier! i bought a car in feb, in june it needed major repairs, warranty wouldnt foot the bill, so i held back 1 months payment 2 cover the cost of paying bill myself, yes car so arrogant, will not accept responsibilty 4 condition of car at time of sale. now they say they are going 4 repossesion, i feel so out of my depth and could really use some advice, have wrote 2 trading standards in more detail, would welcome any input

princess weffy

Sep 17 2005, 11:29 AM

no not yet, i guess thats what i will do on monday, do you think my car will be taken in the next few days? can some1 just come and get it, im scared that they will use bully boy tactics and im only little!

princess weffy

Sep 20 2005, 10:25 AM

hi just to update in my dilema! hve been in touch with the cab, who have only really confirmed wot i have learnt from this site, in that the finance co r legally responsible 4 the condition of the car when sold. they told me 2 contact trading standards which i have already, the cab cant see me until nxt tue but i dont know if i will have a car by then as yes scare credit keep ringing to say that the car is due to be taken and they will ring to confirm when later in the day. its a waiting game at the mo and its driving me bonkers!!!!!!!!!!!!!!!!!!!!!!! has any1 dealt with trading standards? r they quick to respond?

princess weffy

Sep 20 2005, 02:37 PM

hi, i bought the car in feb, by june the car had problems with the oil pump and things relating to that which i dont really understand but the mechanic has all the details! the car wasnt drivable so had to be towed into the garage and i was told by the mechanic that if i had driven the car i would have caused the engine 2 fail completely and so needing a replacement engine. the garage did the repairs 4 me but the warranty refused to pay the bill and yes car absolutely refuse the cars condition is anything to do with them. i paid way over the odds 4 a 3 year old astra, nearly 10 000 by the time everything was added and so i withheld a months payment to go part way in covering the garage bill. i was assured at the time of purchase that the car was very reliable, i stressed this was most important as i work with vunerable adults with physical or learning disalilities and i have to take them in my car and also make home visits, people rely on me to help them live independently and i tiold the salesman all this, but still they let me down! now the are going to take it back coz i cant afford the increased monthly payments, they increased these by £70 a month, scandalous! i tried to reason with them and told them im a single parent trying to make ends meet and i could increase payments by £10 pr month, they wouldnt hear of this and are very rude on the phone!

princess weffy

Sep 20 2005, 02:37 PM

hi, i bought the car in feb, by june the car had problems with the oil pump and things relating to that which i dont really understand but the mechanic has all the details! the car wasnt drivable so had to be towed into the garage and i was told by the mechanic that if i had driven the car i would have caused the engine 2 fail completely and so needing a replacement engine. the garage did the repairs 4 me but the warranty refused to pay the bill and yes car absolutely refuse the cars condition is anything to do with them. i paid way over the odds 4 a 3 year old astra, nearly 10 000 by the time everything was added and so i withheld a months payment to go part way in covering the garage bill. i was assured at the time of purchase that the car was very reliable, i stressed this was most important as i work with vunerable adults with physical or learning disalilities and i have to take them in my car and also make home visits, people rely on me to help them live independently and i tiold the salesman all this, but still they let me down! now the are going to take it back coz i cant afford the increased monthly payments, they increased these by £70 a month, scandalous! i tried to reason with them and told them im a single parent trying to make ends meet and i could increase payments by £10 pr month, they wouldnt hear of this and are very rude on the phone!

princess weffy

Sep 24 2005, 12:02 PM

hi guys! im so crap at using the internet, did the live chat take place on the 22nd and is there a transcript 2 read, if this is a dopey question i told you i was crap at the internet!

princess weffy

Sep 24 2005, 12:02 PM

hi guys! im so crap at using the internet, did the live chat take place on the 22nd and is there a transcript 2 read, if this is a dopey question i told you i was crap at the internet!

princess weffy

Sep 24 2005, 01:08 PM

thanx v much. still havent got hold of charlie m, have been promised he will b available 2 take my call monday morning so fingers and everything else crossed!

Guest

Sep 24 2005, 01:34 PM

may i suggest while you wait for charlie to ring. which can be a long wait. that you put all this in writing and address it to charlie at head office horsham and keep a copy for your self. the extra few pence for sign on delivery is worth it too.

could be a faster way of getting his attention focused on your plight.

ring them them first thing monday morning to make sure they know your still waiting for charlie to ring. they often forget . ask to be put through to complaints investigation department .

princess weffy

Sep 26 2005, 12:13 PM

hi guys! have tried once again 2 get hold of charlie but  hes in a meeting, thats a long meeting aint it! spoke 2 his assistant tessa hamilton, who was actually v nice and polite, she appeared 2 b helpful, dont no if that was coz i mentioned this site?! anyway she wants me 2 4ward her a copy of the mechanics report of my car and she will try 2 get the warranty co 2 pay up, yeah rite, meanwhile she is putting a note on my account so they put the repo on hold! dont no if this is delay tactics or whether it will do any gud, worth a try tho. will still b talking with the cab 2morro. p.s how do u make those cute faces appear, ive tried but alas cannot do it!