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Welcome Financial Services
Topic Started: Jan 29 2007, 07:05 PM (125 Views)
Richard
Unregistered

I have a rather interesting story regarding Welcome Financial Services.
It all started in February 2004 when I saw a vehicle I liked at a local
garage. I applied for the vehicle and got credit through the above company.

After a short while I noticed that there were lots of problems with the
vehicle (mainly the engine was unserviceable).

To cut a long story short, I went through I eventually managed to get
trading standards help and they got them to take the car back and to refund
most of my money (I had now been in possession of the car for a few months
so they kept a couple of months payments).

I had not defaulted any payment or been late in any payment and had paid
right up to when I returned the car.

Since then I have checked my credit history and the sneaky gits have put 2 x
1 late payments (up to 1 payment late) and 1 x 6 late payments (up to 6
payments late). I only had the car for 9 months and there are 6 perfectly
fine payments along with the above. Obviously the above credit history
relates to at least 14 months worth of payments.

Therefore I can only assume that Welcome have kindly done this as a final
'screw you' gesture and made my credit history bad.

Is this legal ?

I believe that due to this it may have stopped me getting credit elsewhere.
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Bakedalasker
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www.saynotoyes.co.uk
Members
Hi Richard,

I would imagine it is not legal.

I think the only thing you can do is write to Welcome informing them of this and requesting to have their information removed. If they dont comply then threaten to report them to the appropriate authorities.

But sorry dont know who you should report them to. Anyone out there know?
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jenni
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www.saynotoyes.co.uk
Saynotoyes moderating team
Do you have anything in writing from Welcome to say you gave the car back and they accepted this and were closing the account?

If so I would speak to the credit reference agencies (Experian or Equifax) who can investigate this situation for you. This probably won't mean having all the details removed but it will have all the defaulted payments removed.

What Welcome have done is say that you did not pay up to the 24 month mark when you could have VT'd the car. This is where the 14 months of missed payments come from. However, if they accepted the car back at 9 months and said they would no longer take payment for the car then it should read as "settled" on your credit file.

I would also write a letter to Welcome (recorded delivery) demanding they correct the information on your credit file and inform them that you are in contact with the credit reference agencies about this matter
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******************************************
Advice & opinions of the 'saynotoyes' team are offered informally, without prejudice & without liability.
Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
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Memnoch

Members
I have sent a subject access request to Welcome Finance.
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